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Shop Manager
Shop ManagerIkea • Kuwait City, Kuwait
Shop Manager

Shop Manager

Ikea • Kuwait City, Kuwait
30+ days ago
Job description

Job description


  • Secure a consistent, seamless positive customer experience through all channels by ensuring that your shop is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
  • Ensure you have the right number of co-workers in the right place at the right time to run their shops; successfully and ensure their co-workers are ready and available to serve customers;
  • Ensure the shop works ethically and in compliance with internal regulations and external laws including legislation relating to risk, the environment, health, and safety;
  • Ensure your team understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers;
  • Know your local market potential and work with your team and other functions to ensure your shop is locally relevant throughout the different sales channels;
  • Follow up your financial goals, KPIs and costs, and act on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups;
  • Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognize and understand their contribution. Identify and develop people within the shop to secure succession planning;
  • Understand the IKEA social and environmental commitments and know how you can contribute to sustainability.

Qualification
  • A natural leader with a good track record of managing a team of people;
  • Proven record of consistently meeting agreed budgets and goals and working on plans over at least 5 Years;
  • Setting and implementing action plans and providing clear direction and following up goals;
  • Experience of leading in a changing environment (Retail);
  • Ability to inspire others;
  • Flexible, able to adapt to various shift patterns and react to unexpected situations in a controlled and sensible manner.

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Shop Manager • Kuwait City, Kuwait

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