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Prosupport Services Company Ltd
IT OfficerProsupport Services Company Ltd • Kuwait City, Al Asimah Governate, Kuwait
IT Officer

IT Officer

Prosupport Services Company Ltd • Kuwait City, Al Asimah Governate, Kuwait
منذ أكثر من 30 يومًا
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.

Tasks

  • Provide technical support to users on hardware, software, network, and application issues.
  • Respond to IT support requests and resolve issues in a timely and professional manner.
  • Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
  • Set up user accounts, email access, and system permissions.
  • Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
  • Perform routine system checks, updates, and backups.
  • Assist in managing antivirus, security patches, and access controls.
  • Support troubleshooting of network, email, and connectivity issues.
  • Maintain an inventory of IT equipment and software licenses.
  • Document IT procedures, system configurations, and troubleshooting guides.
  • Ensure proper handling, storage, and maintenance of IT assets.
  • Support implementation of IT security policies and best practices.
  • Ensure compliance with company IT policies and data protection requirements.
  • Assist with audits and system reviews where required.
  • Work closely with vendors and service providers for repairs and upgrades.
  • Support system upgrades, new software rollouts, and IT projects.
  • Provide basic user training on IT systems and applications.

Requirements

  • Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
  • Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
  • Minimum of 1–3 years’ experience in an IT support or helpdesk role.
  • Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
  • Strong troubleshooting and problem-solving skills.
  • Good knowledge of computer hardware, software, and networks.
  • Ability to communicate technical issues clearly to non-technical users.
  • Good time management and ability to handle multiple tasks.

Employee will be working for 4 hrs a day, and a total of 8 days in the month.



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IT Officer • Kuwait City, Al Asimah Governate, Kuwait

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