Customer Service cum B2B Sales – Employer Acquisition

The Customer Service cum B2B Sales – Employer Acquisition is responsible for contacting employers and companies across Kuwait, identifying their hiring requirements, presenting LGTC's recruitment support services, and converting interested companies into active clients.

This is a sales-focused position. The employee is expected not only to make outbound calls, but also to develop employer relationships, generate recruitment opportunities, arrange meetings, follow up consistently, negotiate service arrangements within approved company terms, and secure recruitment deals for LGTC.

Key Responsibilities

• Make daily outbound calls to companies and employers across Kuwait.
• Contact HR departments, hiring managers, business owners, and decision-makers.
• Introduce LGTC's recruitment and HR support services professionally.
• Identify companies that are currently hiring or planning to hire.
• Gather detailed manpower requirements, including:
  • Position required
  • Number of employees required
  • Salary and benefits
  • Experience and qualification requirements
  • Preferred nationality or gender, when legally and operationally applicable
  • Hiring timeline
  • Location and working conditions
• Present LGTC's recruitment services, process, fees, and terms to prospective employers.
• Generate qualified employer leads and recruitment opportunities.
• Prepare or coordinate proposals, quotations, company profiles, and service agreements.
• Arrange meetings with interested employers.
• Conduct follow-up calls, WhatsApp messages, emails, and meetings until a decision is received.
• Negotiate within approved company pricing and service terms.
• Convert prospective employers into active recruitment clients.
• Secure signed recruitment agreements or confirmed job orders from employers.
• Build and maintain long-term relationships with employer clients.
• Follow up with existing clients regarding additional manpower requirements.
• Coordinate confirmed vacancies with the recruitment and sourcing team.
• Maintain complete and accurate records of employer conversations, requirements, follow-ups, quotations, and deal status.
• Update all employer activities in the company CRM or internal system.
• Achieve assigned daily, weekly, and monthly sales targets.

Sales Targets and Performance Indicators

Performance should be measured based on:

• Number of employer calls completed
• Number of decision-makers reached
• Number of companies with active vacancies identified
• Number of qualified employer leads generated
• Number of meetings arranged
• Number of proposals or quotations sent
• Number of follow-ups completed
• Number of recruitment agreements signed
• Number of confirmed vacancies/job orders received
• Number of new employer clients acquired
• Monthly sales revenue generated
• Lead-to-client conversion rate
• Repeat business from existing employer clients

Qualifications

• Previous experience in B2B sales, telesales, business development, recruitment sales, customer service, or corporate sales is preferred.
• Strong communication and negotiation skills.
• Confident in speaking with HR managers, hiring managers, business owners, and senior decision-makers.
• Good command of English.
• Arabic speaking ability is an advantage.
• Strong sales and closing skills.
• Persistent and comfortable with regular follow-ups.
• Able to handle rejection professionally.
• Comfortable using telephone, WhatsApp, email, CRM systems, and Microsoft Office.
• Organized and able to manage multiple employer leads at the same time.
• Target-driven and motivated by sales results.

Ideal Candidate

The ideal candidate is proactive, persuasive, confident, and results-oriented. He or she should be comfortable making a high volume of employer calls, identifying business opportunities, presenting recruitment solutions, handling objections, following up consistently, and closing recruitment deals.

The employee should understand that the main objective of the position is to bring new employer clients and confirmed recruitment requirements to LGTC, rather than simply completing a daily number of calls.

Job Country: Kuwait
Job Industry: Customer Service