Data Center Technician

Brief Description

Responsible for effective delivery of hands-on technical support and installations. This will include server hardware and network break-fix tasks, structured cabling installation, rack deployments and decommissioning activities, site planning, problem escalation and performing installations in an Oracle Cloud Infrastructure (OCI) data center. Prioritize ticketing queues, resolving incidents and escalations, and to clear blocking issues to enable continued delivery of hands-on technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI data center sites.

About the candidate

Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience

Hands on experience in IT Infrastructure support, server and network maintenance and structured cabling in a large-scale mission critical environment

Hands on experience and adequate understanding of data center infrastructure and facility operations

The position involves on-call which means you should have a driving license and be able to reach data center site within 60 mins

This position requires working in cramped spaces and elevated locations

Ability to speak confidently and to communicate clearly in a virtual environment

Strong adherence to processes and procedure and be a Process Champion

Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff

Experience providing client-facing, direct customer support and service

Ability to work productively in remote cross-functional teams, resourcefully and independently as an individual

Highly service-oriented, reliable, responsible and self-motivated

Required experience

Hands on experience in server and network hardware installation, break-fix and troubleshooting

Hands on experience in structured cabling, troubleshooting methodologies and diagnostic procedures

Hands on experience with new rack deployments and rack decommissioning activities

Adequate knowledge of data center infrastructure, facility operations including mechanical and electrical

Adequate knowledge of airflow management (hot aisle, cold aisle, containment

Experience with commissioning new whitespace, data center expansion projects and build out activities

Experience with data center and facility operations involving critical incidents and preventive maintenance

Linux Operating System working knowledge, proficiency in command line tools

Experience in handling large inventory and implement quality control

Networking fundamentals

Act as Hardware support expert liaison to other technical and non-technical teams (. networking, compute, compliance, business operations)

Understand internal customer problem and provide hands on technical solution in timely manner

Participate in the installation, monitoring, maintenance, support, and optimization of all production server and network hardware

System board level repair and fault diagnosis within SLAs

Structured cabling installation is a significant part of this position

Planning and commissioning new whitespaces and rack positions

Rack receiving, installation and decommissioning activities

Performing monthly, quarterly and annual compliance audits

Adherence to Oracle, site-specific and customer-specific physical security policies (access control, escort procedures, asset handling)

Adherence to defined health & safety processes

Working as part of a multi-disciplinary team and be a team player

Working at customer locations is required

Keep up with the latest technologies and apply them appropriately

Skills

IT infrastructure, Hands on Hardware Technical Support, Hands on Network hardware support, Structured cabling, Data Center Infrastructure and Operations, Troubleshooting, Inventory Management, Compliance, Customer Service, Good Communication Skills

Career Level - IC3