Easy Buying Manager

Job Description

An "Easy Buying Manager" at IKEA is a customer-focused role within the Customer Relations team, essentially managing the process for customers returning or exchanging items (the "easy buying" process), ensuring a smooth, positive experience by resolving issues, handling returns efficiently, and upholding IKEA's standards for customer satisfaction, often requiring flexibility with weekends and holidays.

• Customer Experience : Making the returns / exchanges process (easy buying) fun, easy, and enjoyable.
• Issue Resolution : Quickly solving problems and addressing customer complaints.
• Teamwork : Working with all teams to meet IKEA's goals.
• Operational Support : Handling returns and exchanges according to store procedures.

Qualifications

Additional Information

A few more details for you

This position is full-time and is located in Kuwait.

Please send your CV in English and tell us why you would be a good fit for this role.