Delivery Driver • Kuwait
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... أظهر المزيد
Joining Henley & Partners As the leading global citizenship and residency advisory firm for over two decades, Henley & Partners helps clients navigate the complex landscape of investment mi... أظهر المزيد
One of the most prestigious, high end private membership clubs in Kuwait is seeking an experienced Yoga/Barre Instructor to lead its fitness and wellness programming.This exclusive club combines lu... أظهر المزيد
The Planner – Group Managed Services will be responsible for coordinating and optimizing service delivery across various teams.This role involves strategic planning, resource allocation, and ensuri... أظهر المزيد
Job Title: SME Cards Product Manager- Commercial Cards & Prepaid.Location: Kuwait City, Kuwait (onsite).Division: Business Banking/ Commercial Cards.Reports to: Head of SME/ Business Banking (c... أظهر المزيد
Position: Project Sales Executive (Electrical Products).Location: Klang Valley & Northern Region.We are looking for a dynamic and results-driven Project Sales Executive to expand our market pre... أظهر المزيد
To support day-to-day customs clearance activities for inbound and outbound shipments by liaising with shipping companies, clearing agents, and transporters to ensure smooth and timely delivery.The... أظهر المزيد
The Technical Sales Consultant – Modern Infrastructure is responsible for driving revenue growth by positioning, designing, and selling ZainTECH's Modern Infrastructure portfolio across enterprise ... أظهر المزيد
SAP Retail | SD | MM & Inventory | WM | EWM:.SAP functional experience, including 5+ years in SAP S/4HANA and substantial responsibility.At least one end-to-end S/4HANA implementation or conversion... أظهر المزيد
We are seeking a highly organized and detail-oriented Abroad Operations Coordinator to join our dynamic e-commerce business.As the Abroad Operations Coordinator, you will play a crucial role in man... أظهر المزيد
Inbound & Putaway: Receive GRNs against POs, check quantity/quality/expiry/temperature, label and put away using FIFO/FEFO and slotting rules.Picking & Packing: Pick waves for store replenishment a... أظهر المزيد
Unconventional Resources Drilling Department (URDD).The successful candidate will be responsible for supervising and overseeing the daily operations of land drilling and workover rigs performing pr... أظهر المزيد
The driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challeng... أظهر المزيد
The driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challeng... أظهر المزيد
Product Owner – Fraud Platform.Product Owner – Fraud Platform.This role will be responsible for managing platform improvements, coordinating with technology vendors, and engaging key stakeholders t... أظهر المزيد
Join our dynamic team as a Full Stack Engineer and help build cutting-edge digital solutions for US-based clients.This role is open to junior, mid-level, and senior engineers with strong fundamenta... أظهر المزيد
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East.In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio... أظهر المزيد
Execute purchasing operations for all company requirements in accordance with approved policies and procedures.Source and evaluate new suppliers, negotiate best prices and terms.Build and maintain ... أظهر المزيد
As a Bike Delivery Rider, you will be responsible for delivering food and other goods to customers in a timely and efficient manner.You will be part of a dynamic team focused on providing excellent... أظهر المزيد
We are seeking an experienced and motivated **Senior Structural Engineer** to join our dynamic engineering team in Kuwait City, Kuwait.In this pivotal role, you will lead the design and delivery of... أظهر المزيد
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
