Delivery Driver • Kuwait
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... أظهر المزيد
Joining Henley & Partners As the leading global citizenship and residency advisory firm for over two decades, Henley & Partners helps clients navigate the complex landscape of investment mi... أظهر المزيد
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Surbana Jurong Group (SJ) is a leading global urban, infrastructure, and engineering consulting firm headquartered in Singapore.Driven by a vision to build cities and shape lives, SJ delivers susta... أظهر المزيد
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A qualified MEP Inspector with a minimum of 10 years of experience in mechanical, electrical, and plumbing inspection within major building or infrastructure projects.The role ensures that all MEP ... أظهر المزيد
Inbound & Putaway: Receive GRNs against POs, check quantity/quality/expiry/temperature, label and put away using FIFO/FEFO and slotting rules.Picking & Packing: Pick waves for store replenishment a... أظهر المزيد
Light Driver cum Executive (Valid License Mandatory).We are seeking a responsible and professional.The candidate should have a valid driving license, good knowledge of routes, and the ability to as... أظهر المزيد
This role will be responsible to the C-.Key Account Manager (KAM) and will report to the C-.Lead Instructor for the provision of training, administrative and subject matter expertise support applic... أظهر المزيد
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Our client is a multinational retailer in the Middle East with over four decades of experience successfully operating and growing a portfolio of internationally renowned fashion brands.We are assis... أظهر المزيد
RSM in Kuwait is a member firm of RSM International, a network of independent audit, tax and advisory firms present across more than 120 countries.The firm supports clients across the private secto... أظهر المزيد
Product Owner – Fraud Platform.Product Owner – Fraud Platform.This role will be responsible for managing platform improvements, coordinating with technology vendors, and engaging key stakeholders t... أظهر المزيد
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Execute purchasing operations for all company requirements in accordance with approved policies and procedures.Source and evaluate new suppliers, negotiate best prices and terms.Build and maintain ... أظهر المزيد
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Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
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