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German Customer Care

German Customer Care

TalentWorldGroup Plc.Kuwait
منذ يوم 1
الوصف الوظيفي

Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents. Dear Visitor, welcome to our page! TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before. We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide. We understand Cultural Diversity and as a sole provider support All Major Languages and Dialects in the World. Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clients’ real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Reporting Worldwide. TWG is a people’s company and we put people first. Our Unique Corporate Culture and Employee Experience Journey allow us to attract and retain the Best International Talents and Deliver on Premium Quality in any parts of the World. In the Age of Technology, our World is becoming Smaller and Connected thought Widely Available High Performing Computing Devices and Telecom Networks. Professional Home-Based Working is no longer the Question of the Technical Ability, however the Corporate Culture, Engagement and Communication. For more Information, Please visit our Unique Website or Contact us with Confidence, Let’s Do Something Amazing together!

The Role

Think Global, Expect Amazing!

TalentWorldGroup is a revolutionary multilingual contact center. We are a people-first company on a mission to reinvent professional home-based work and build the workplace of the future!

Position : Part-Time German Customer Care Specialist (Remote – Europe)

We are currently looking for two experienced and customer-oriented professionals fluent in German to join our remote team on a part-time basis. In this role, you will be supporting a premium client within the medical and pharmaceutical sector. This is a fully remote position available to candidates based in Europe.

Role Summary

You will play a key part in ensuring compliance and quality within pharmaceutical packaging processes while delivering exceptional service to patients, clinics, and healthcare providers.

Key Responsibilities

  • Serve as the primary point of contact for inquiries related to orders, products, service issues, and general concerns.
  • Manage order entry for home patients and medical clinics.
  • Accurately document all interactions according to company protocols.
  • Independently handle issues related to shipments, returns, credits, and orders.
  • Escalate complex cases appropriately when necessary.
  • Process expedited orders and manage returns or credits as required.
  • Onboard and maintain records for new patients.
  • Collaborate with clinics and internal departments to ensure seamless service delivery.
  • Keep patient prescriptions and records up to date.
  • Participate in team meetings and ongoing training sessions.
  • Ensure all procedures related to complaint handling and compliance are strictly followed.

Ideal Profile

Key Qualifications :

  • Native-level fluency in German and strong proficiency in English.
  • Residency within the European Union.
  • Excellent written and verbal communication skills.
  • Ability to perform in a fast-paced, target-driven environment.
  • Analytical thinking and effective problem-solving abilities.
  • Strong organizational and interpersonal skills.
  • Confident communicator, capable of leading conversations and asking the right questions.
  • Experience engaging with healthcare professionals, including nurses and physicians.
  • Ability to multitask while maintaining quality and efficiency.

    • Training & Work Schedule :

  • Paid training provided.
  • Work hours : Monday to Friday, 9 : 00 AM – 5 : 00 PM CEST.
  • One shift of part-time hours available between either 9 : 00 AM – 1 : 00 PM or 2 : 00 PM – 5 : 00 PM.
  • Training starts mid-April.
  • Compensation : €12 / hour during training, €13 / hour once in production.

    • Technical Requirements :

  • Stable broadband internet with a wired Ethernet connection.
  • Hardware specifications :
  • Processor : 1.8GHz or faster (64-bit preferred).
  • RAM : 8GB or more.
  • Minimum of 10GB available storage.
  • Preferred screen resolution : 1920x1080.
  • Wired USB headset.
  • Operating System : Windows 11 or macOS 13 and above.

    • Education & Experience :

  • Required : High school diploma.
  • Preferred : Bachelor’s degree in life sciences, health sciences, or a related field.
  • Minimum of 2 years in customer service (required).
  • 5 years’ experience preferred, ideally in the pharmaceutical or healthcare sector with an understanding of supply chain operations.

    • What We Offer :

  • Remote work with schedule flexibility.
  • Project-based position with long-term potential.
  • Career development within an international setting.
  • Access to learning and development initiatives.
  • Performance incentives and engagement rewards.

    • If you have a passion for customer care, experience in pharmaceutical services, and are looking to grow within a dynamic, remote team—apply now.

    What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities
  • Fantastic work culture