Staff Housing Manager

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City : a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What you will do :

• Prepare room for the arrival of new employee. Ensure par stock and the condition of the room are up to the require standards
• Create a welcome experience for all employees starting from the pre-arrival experience, to their arrival at the airport and at E-Hotel.
• Ensure that employee’s in house list is up to date.
• Ensure the entire Staff Housing safety, fire alarm system, fire exits door, general building safety, accident or incident
• Make sure that all employees respect the staff housing rules
• Sit with staffs and solve / handling any issues in the spots Inform the HRD for any unusual events and communicate any special instructions to the Staff Housing Team.
• Responsible for the cleanliness of the entire Staff Housing
• Coordinating all Staff Housing Engineering related issues such as mechanical, electrical, plumbing, AC issues, ECT with the Engineer A of the Staff Housing. Ensure all maintenance request are attended.
• Ensure the cleanliness of the Staff Housing Dining Room, food quality, food presentation, kitchen cleanliness and coordinate with Concern person ( Chef)
• Room inspections for departure employee to ensure all equipment are return in good and working condition, no damages in any part of the room.
• Prepare transportation schedule for Staff Housing – Four Seasons Hotel – Staff Housing, shopping trips, medical center.
• Inspired & organize the yearly social calendar for the staff.
• Meet and represent the hotel (Handle) all inspectors from Municipality or any Government authority.
• Conducts self in a professional manner at all times. Adheres to the established standard of conduct and house rules, fire regulations, and department procedures and policies.

What you bring

Minimum 3–5 years in staff housing or housekeeping management preferably in a luxury hotel or large staff accommodation setting.

Proven ability to lead and motivate housekeeping and maintenance teams to maintain high standards of cleanliness, safety and comfort.

Strong understanding of employee well-being and engagement with the ability to create a positive living environment that supports retention and morale.

Hands-on experience in managing daily cleaning schedules, preventive and reactive maintenance and coordination with external contractors.

Knowledge of health, safety and hygiene regulations to ensure full compliance at all times.

Experience in managing budgets, monitoring expenses and controlling inventory of cleaning materials and maintenance supplies.

Strong interpersonal and communication skills to liaise effectively with employees, People and Culture and hotel leadership.

Ability to respond quickly to housing issues, complaints or emergencies with practical and empathetic solutions.

Comfortable using property management systems or maintenance tracking software.

Willingness to work on-call for urgent housing or employee matters and adapt to changing needs of a diverse workforce.

What we offer